Author Archives: Andrea Simon
Decoding And Avoiding Upward Delegation
Decoding And Avoiding Upward Delegation
In Five Years, Who Is Going to Be Your Customer?
In Five Years, Who Is Going to Be Your Customer?
How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue
How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue
How Are Urgent Care Centers Changing the Doctor-Patient Relationship
As corporate anthropologists and culture change consultants, we’re immersed in research on the growing appeal [...]
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II)
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II)
How to Fix Hospital Call Centers to Improve the Patient Experience, Boost Revenue
I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that [...]
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1)
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1)
Time To Change How You Manage Your Business?
Time To Change How You Manage Your Business?
When Inbound Marketing Works And Also When It Doesn’t
When Inbound Marketing Works And Also When It Doesn’t
The Urgent Care Center May Be The Key To Bringing Men Into The Healthcare System
The Urgent Care Center May Be The Key To Bringing Men Into The Healthcare System
