Author Archives: Andrea Simon

Successful Businesses Set Goals, Evaluate And Measure Progress, Advises Corporate Expert Andrew Simon

Successful Businesses Set Goals, Evaluate And Measure Progress, Advises Corporate Expert Andrew Simon

Brands Answer the Question “Why You?”

Brands Answer the Question “Why You?”

Transparency Plays Important Role in Value-Based Healthcare Decisions

At a time when the need to respond to dramatically changing times is particularly acute, [...]

Time To Play Innovation Games®?

Time To Play Innovation Games®?

New Financial Metrics Might Very Well Be The Key To Survival In Today’s Volatile Healthcare Landscape, Reports Andrew Simon

New Financial Metrics Might Very Well Be The Key To Survival In Today's Volatile Healthcare [...]

New Financial Metrics Might Very Well Be The Key To Survival In Today’s Volatile Healthcare Landscape, Reports Andrew Simon

New Financial Metrics Might Very Well Be The Key To Survival In Today's Volatile Healthcare [...]

Houston, We Have A Problem: Patient Leakage

Houston, We Have A Problem: Patient Leakage

The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea Simon In Fierce Healthcare Article

The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea [...]

The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea Simon In Fierce Healthcare Article

The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea [...]

Boost Patient Experience At First Point Of Contact – The Call Center

I recently worked with a hospital improve its cancer program. It had wonderful doctors and [...]