Business Change Management | Simon Associates - Part 27

Creativity And Innovation…How YOU Can Get More Of Both

Creativity And Innovation…How YOU Can Get More Of Both

Are The Customers of Tomorrow Trying To Find You Today?

Are The Customers of Tomorrow Trying To Find You Today?

Mastering Inbound Marketing — Part 1: Attract

Mastering Inbound Marketing. This blog is about the overall approach to inbound marketing and particularly [...]

Mastering the Art of Inbound Marketing: Part 1

Andrea Simon's blog defines Inbound Marketing and explains why it is the best way to [...]

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Decoding And Avoiding Upward Delegation

Decoding And Avoiding Upward Delegation

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In Five Years, Who Is Going to Be Your Customer?

In Five Years, Who Is Going to Be Your Customer?

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How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue

How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue

<img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img" alt="" decoding="async" loading="lazy" srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" sizes="(max-width: 300px) 100vw, 300px" />

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II)

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II)

<img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img" alt="" decoding="async" loading="lazy" srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" sizes="(max-width: 300px) 100vw, 300px" />

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1)

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1)

<img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" data-src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img lazyload" alt="" decoding="async" loading="lazy" data-srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" data-sizes="(max-width: 300px) 100vw, 300px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300/153;" /><noscript><img width="300" height="153" src="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1" class="attachment-medium size-medium wp-post-image default-featured-img" alt="" decoding="async" loading="lazy" srcset="https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-300x153.jpg?lossy=2&strip=1&webp=1 300w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1024x521.jpg?lossy=2&strip=1&webp=1 1024w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-768x391.jpg?lossy=2&strip=1&webp=1 768w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-1536x782.jpg?lossy=2&strip=1&webp=1 1536w, https://b1979735.smushcdn.com/1979735/wp-content/uploads/2023/02/samc-blog-def-2048x1043.jpg?lossy=2&strip=1&webp=1 2048w" sizes="(max-width: 300px) 100vw, 300px" />

Time To Change How You Manage Your Business?

Time To Change How You Manage Your Business?

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